HOSP 585 HOSP585 Week 1 Assignment Chapters 2 and 9 Solution

HOSP 585 HOSP585 Week 1 Assignment Chapters 2 and 9 Solution


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HOSP 585 Week 1 Assignment (DEVRY)

Review question Chapters 2 and 9

Chapter 2

1. What is the difference between work teams and quality circles?

2. Compare centralization and decentralization.

3. Which span of control results in a tall organization? A flat organization?

4. Should a first-line manager delegate more or less responsibility than a top manager? Explain your answer.

5. List the principal functions of each major department of a full- service hotel.

6. A customer notifies the front desk that a table in her room has a broken leg and that when she set her room service tray on it, it tipped over and scattered the food on the floor. List the departments to which this information must be conveyed and the actions they must take.


Chapter 9

1.Describe the short-term, intermediate-term, and long-term demands on a general

2. If you were directed to prepare a briefing for your hotel’s general manager about TQM, what would you say?

3. You have been assigned the task of training hotel managers in communication strategies; prepare an outline of your course.

4. What is peak performance? How does it relate to discretionary effort?

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