BUSI 340 BUSI340 Quiz 2 (Liberty University)

BUSI340 Quiz 2 (Liberty University)

1. _____ refers to understanding and being sensitive to the feelings, thoughts, and situations of others. 
2. Which of the following is an internal factor that affects job performance? 
3. The philosophy of positive organizational behavior states that: 
4. Some investors in the stock market become overconfident and ignore evidence that their  strategies will lose money. This can be attributed to _____. 
5. If John takes credit for work done on time, but blames his co-workers for his delays, his attitude is reflective of the: 
6. Which of the following describes the fundamental attribution error? 
7. In the Johari Window, feedback from others helps us to:
8. Generally, the brands placed on the upper shelves of supermarkets receive greater attention than those on the lower shelves. This is an example of _____. 
9. In the Johari Window, disclosure of information to colleagues results in: 
10. The _____ process involves deciding whether an observed behavior or event is caused  mainly by the person or by the environment. 
11. Which of the following is true about a global mindset? 
12. In the Johari Window, the blind area gets smaller when we: 
13. Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction? 
14. Deep acting involves:
15. Emotional dissonance occurs when: 
16. Social awareness, self-management, and relationship management are three elements of: 
17. Emotional labor refers to: 
18. After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. When Jack hears this from his boss, he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air. This 
19. The concept of affective organizational commitment includes: 
20. The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called: 
21. Which of the following questions does not correctly estimate the level of job satisfaction among employees? 
22. Relationship management is:
23. Which of the following statements about stress is true? 
24. Your boss has the highest level of emotional intelligence. Which of the following abilities does your boss possess? 
25. Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals and change their environments?